Robert R. Saum @ Work: Curriculum Vitae

Education

Professional Experience

2010 - PresentDean
Daytona State College

Expand the distance learning strategic plan and vision
Lead the integration of technology into classroom instruction
Pioneering an assessment platform with Desire2Learn to track SLOs, program and institutional outcomes for SACS re-accreditation
Forecast new opportunities, technology trends and support requirements
Supervise 11 full-time, 3 part-time employees and several student workers
Coordinate hardware (e.g. iPads) and software (e.g. Articulate, iMovie and Captivate) workshops, vendor demonstrations and the Online Academy
Oversee system administration and integration
Created the Faculty Innovation Center which assists about 300 faculty annually
Wrote and directed Succeeding Online. This student orientation decreased the withdraw rate from 13.43 to 10.7 percent
Staff, manage, grow and mentor a cross-functional instructional technology team

2003 - 2010Director
Daytona State College

Formulated the distance learning strategic plan, guidelines and infrastructure which supports over 13,000 students in 26 states and 6 countries
Expanded the College’s distance learning initiative from 1,700 students to over 13,000 in 7 years
Provided support for the 7 online certificates and 5 online degrees
Supervised 7 full-time, 3 part-time employees and several student workers
Planned the distance learning systems (e.g. LMS, LOR, media server, iTunes U. and website)
Developed the Online Academy to instruct faculty in eLearning pedagogy and LMS usage. The Academy also certifies361 faculty are certified. faculty to teach distance learning courses.
Established distance learning best practices
Instituted the distance learning Helpdesk which resolves about 5,000 requests yearly
Integrated the LMS and Student Information System
Collaborated with academic deans and chairs to plan new course, program and degree offerings
Established an instructional media team to assist faculty. They produce nearly 100 videos per year, each tied to a learning outcome that is measurable
Created multilingual eLearning contentAn example is A New Age by Christopher Still for a variety of programs
Transformed the distance learning infrastructure
Pioneered an online asset and media repository
Promoted educational technologies and services to faculty, staff and students

2002 - 2003Instructional Technology Specialist
Daytona State College

Inspired faculty to rethink curriculum and integrate technology into their classes
Corresponded with faculty to ascertain educational technology needs
Established technology enhanced classrooms and support resources
Maintained inventory
Created interactive CD’s, videos, tutorials and web content
Recommended, demonstrated and implemented new educational technologies
Negotiated licensing contracts
Formulated training objectives

2000 - 2002Technology Curriculum Specialist
Stetson University

Planned, publicized and conducted educational technology workshops for faculty
These were well attended and rated as highly beneficial
Formulated instructional tools
Visited nearly 100 classrooms yearly supporting Blackboard and other instructional technologies
Created and maintained a web-based resource center
Aided faculty in migrating materials from websites and listerservs to Blackboard
Evaluated, implemented and maintained the Blackboard LMS which grew to over 2,000 courses in 2 years
60 percent of faculty adopted Blackboard by 2002
Corresponded with faculty to ascertain educational technology needs
Negotiated contracts
Recommended guidelines for Blackboard
Coordinated data collection with Institutional Research
Designed reports to automate course enrollment

1999Technology Specialist
Stetson University

Provided hardware and software support and training to faculty and staff
Monitored response times, ticket backlog and quality of service; assisting other technicians when necessary
Identified problem trends and implemented solutions
Oversaw requests and projects until resolved
Conducted software feasibility studies
Produced troubleshooting guidelines
Resolved escalated cases
Supported Mac OS, Windows and Unix platforms

1997 - 2007Consultant

Clients have included Bethune-Cookman University, Brevard College, Broward College, Florida Distance Learning Consortium, Robert Bosch GmbH and others
Spearhead global learning infrastructure development, assessment and LMS migration
Offer eLearning and web development workshops
Provide project management and strategic planning
Conduct accessibility and usability assessments
Perform contract negotiations
Develop learning objects

1997 - 1999Team Leader and Technical Support Engineer
The Answer Group

Managed twelve Technical Support Engineers for a Compaq Computer Corporation call center
Led the team from the bottom performance tier to the top and even achieved perfect quality for an entire quarter
Decreased tardiness and absenteeism with incentives and non-work related tasks by nearly 40 percent
Achieved consistent high quality service scores
Implemented communication technologies to provide instant performance feedback
Provided weekly training on equipment, software, security and procedural issues
Developed call management scripts, troubleshooting guidelines and an intranet to reduce call handle time
Monitored agent documentation, call quality and handle time
Personally maintained perfect quality
Mentored each agent on my team

1996 - 2009 (see below)Adjunct Instructor
Daytona State College, South Florida Bible College and Stetson University

Taught and developed undergraduate courses for Daytona State College (2003-2006, 2009), South Florida Bible College (1996-1997) and Stetson University (1999-2002)
Mentored and advised students
Lessons included audio/video encoding, Cascading Style Sheets, Hypertext Markup Language, 3D modeling, project management, scriptwriting, storyboarding, Microsoft Access, Excel, PowerPoint, and Word.
My Multimedia Authoring II class developed and deployed the first podcast at Daytona State College

Committee Membership