Robert R. Saum @ Work: Curriculum Vitae

Education

2002D. Min., Ministry
South Florida Bible College and Theological Seminary
Deerfield Beach, Florida
1996M. A., Biblical Studies
South Florida Bible College and Theological Seminary
Deerfield Beach, Florida
1993B. S., Psychology
Florida State University
Tallahassee, Florida

Professional Experience

2003 - PresentDirector, Florida Online
Daytona Beach College

Supervise five staff members, yearly interns and up to 12 student This included the institution of a high level training regime for student workers to decrease the support burden imposed on staff by the exponential course offering and student enrollment growth. workers
Monitor educational technology trends and faculty needs
Develop the Department’s budget, technology goals, and strategic plan
Negotiate contracts These relationships have included industry leaders such as Thomson Learning, Desire2Learn, Pearson, Bosch, and the Florida Distance Learning Consortium.with publishers, service providers, and other vendors
Establish and operate the Florida Online AcademyThe Academy has trained more than 330 employees and certified 114 faculty and staff to teach online, hybrid, and web-enhanced courses since 2004 to train employees
Develop the Academy’s training program and tracking system
Revamped the distance-learning infrastructure
Created a Resource Area and Studio

Assists instructors with the creation of eLearning materials to inspire faculty to adopt new technologies
Established an online asset and media repository to host the Department’s one million plus graphics, animations, and videos
Planned and developed a customer relationship management system to accommodate the enrollment increase

As a result of these initiatives, enrollment in the past four years has grew from approximately 2,500 students to over 13,000. of approximately 2,500 students in 2003 to over 13,000 in 2007
Responsible for promoting services to the college community
Oversee the development of web applications and instructional materials
Implemented an advanced training regime for a select faculty cohort
Facilitated and managed the migration from WebCT to Desire2Learn
Researched and implemented a media storage and delivery system

2002 - 2003Instructional Technology Specialist
Daytona Beach Community College

Developed and conducted application, instructional design, and classroom technology training for a Title III grant
Wrote instructional guides for faculty
Created interactive CD-ROMs and tutorials
Researched, tested and implemented new technologies
Assisted with the design of Technology Enhanced Classrooms
Ascertained needs and purchased classroom software and equipment accordingly
Provided graphic design and layout guidance for faculty projects

2000 - 2002Technology Curriculum Specialist
Stetson University

Performed faculty and departmental technology needs assessments
Evaluated and implemented a Learning Management System (Blackboard)
Planned, publicized and conducted workshops which trained 75% of the faculty in using the Blackboard system
Reviewed and negotiated hardware and software licensing contracts
Assisted over 800 classes in the online posting of supplemental materials, which was achieved through an awareness campaign, which included visiting nearly 100 classrooms per year to provide orientation sessions

1999Technology Specialist
Stetson University

Senior-level technician responsible for providing efficient customer assistance
Tracked and managed all requests until a resolution was attained
Conducted trend analyses of support requests, identified training needs and other proactive methods to address reoccurring issues
Developed documentation on policies, procedures and troubleshooting
Monitored staff response times, ticket backlog, and quality of service
Resolved escalated cases
Provided consultation and training on business applications such as Microsoft Office
Installed and upgraded software and provided troubleshooting
Conducted feasibility studies on new programs

1998 - 1999Team Leader
The Answer Group

Managed a top quality performance team of twelve Technical Support Engineers for Compaq Computer Corporation (now HP)
Fostered the team's professional growthThree team members promoted to the position of Team Leader during this time. by providing weekly training on equipment, software, procedures, expectations, and goals
Implemented web and instant messaging technology to communicate performance feedbackTeam improved from nearly last place in handle time and quality scores to the forefront while maintaining one of the most divers skill sets. and provide support assistance
Established a mentoring processIncreased productivity in a one-month period by 8.4%, decreased non-work related tasks by 38.5%, and increased client resolution time by 14% during that same period.
Substantially decreased team tardiness and absenteeism

1997 - 1998Technical Support Engineer
The Answer Group

Provided expert technical assistance in a fast-paced call center for Compaq Computer Corporation (now HP)
Helped resolved 30 to 100 customer requests per day while maintaining a perfect quality score
Handled unresolved customer service requests
Developed troubleshooting guidelines, documentation and other call support resources
Mentored fellow team members

1996 - 2007Consultant

Performed sales calls, drafted contract proposals and maintained client accounts
Conducted needs and risk analyses for small businesses
Conducted eLearning workshops and web content development training
Created, installed, and maintained a variety of web technologies such as content management systems, customer relationship management programs, and ecommerce applications
Acted as a project managerensured that projects were completed in a timely manner and within the proposed budget and liaison between clients, sub-contractors, and several outsourced international businesses
Produced mockups, layouts, and site prototypes
Conducted GUI design and usability testingHelped streamline the user interface and simplify the user experience. along with page and graphic optimization
Performed cross-browser and user accessibility studies of each site
Responsible for Internet-based marketing campaigns which included search engine optimization and site promotion
Employed the Adaptive Project Framework (APF) methodology to client projects

1996 - 1997, 1999 - 2006Adjunct Instructor
Daytona Beach Community College, Stetson University, and South Florida Bible College and Theological Seminary

Taught and developed undergraduate level courses on multimedia authoring, 3D animation, business applications, and various other topics
Educated students in the design and construction of digital media, 3D modeling and rendering, project management concepts, and System Development Life Cycle (SDLC) methodology
Instructional topics included the script writing, storyboarding, web authoring, design accessibility usability testing, podcasting, audio/video editing/compression/encoding/streaming, 2D and 3D modeling, texture mapping, lighting, and the usage of Microsoft Office applications (Access, Excel, PowerPoint, and Word)
Developed and deployed the first podcast on DBCC’s campus in 2005
Duties included development of syllabi, quizzes and exams, grading, and consulting with students

Advisory Committees And Professional Bodies